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SHIPPING POLICY

SHIPPING INFORMATION We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. How do you ship packages? Packages from our warehouse in China will be shipped by ePacket, EMS, DHL or FedEx depending on the weight and size of the product, and customer choice. Packages shipped from our US warehouse are shipped through USPS. Do you offer worldwide shipping? Yes. We provide shipping to over 185 countries around the world. However, there are some locations we...

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TERMS OF SERVICE

OVERVIEWThis website is operated by OCHROCASE. Throughout the site, the terms “we”, “us” and “our” refer to OCHROCASE. OCHROCASE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these...

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PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ochrocase.com (the “Site”).PERSONAL INFORMATION WE COLLECTWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are...

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FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER? A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate. Q: HOW LONG...

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